Home Solutions Application Management CardNet

Benefits to the Retailer

•    Replacement of the pre-dated check;
•    Reduced risk of default;
•    Customer profile Mapping;
•    Identification of consumer habits and transactional;
•    Increase in transaction due to the capture of the population segment with other consumer habits;
•    Increase in average ticket;
•    Payment of invoices in stores, providing more customer traffic and generating new sales (on-line rebuilding the threshold);
•    Marketing and promotional campaigns;
•    Events;
•    Clearance sale upcoming due dates;
•    Customer Loyalty.

 


Support

LEVEL 1 SUPPORT – SERVICE DESK

LEVEL 2 SUPPORT – BUSINESS SUPPORT LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS

SUPPORTE TO THE POINT OF SALE (POS)

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Level 1 Incident Resolutions;
•    Attendance 24 x 7.

•    Level 2 Incident Resolutions;
•    Technical Support for Level 1;
•    Scheduled visits to customers.

 

•    Level 2 Incident Resolutions;
•    Technical Support for Level 2;
•    Bugfixing;
•    Application of environmental improvements;
•    Development of new solutions;
•    Customizations;
•    Management of product roadmap.

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Scheduled visits to customers;
•    Initial Training for Use of POS.