CardNet

The CardNet TIVIT is a capture solution for electronic transaction of Private Label cards, which are credit cards issued by a retailer, valid only for purchasing with this establishment or any institution licensed, not having a brand of universal acceptance in trade.

Focused on credit cards administrators, financial, processors and retail chains, this tool manages the capture, ensuring the integrity of information generated by retailers with full control of commitments originated by the Administrator.

The CardNet can also be used for payment of invoices generated to the cards, such as a purchase transaction, thus the customer has released its limit at the time of payment.

Support

LEVEL 1 SUPPORT – SERVICE DESK	LEVEL 2 SUPPORT – BUSINESS SUPPORT	LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS	SUPPORTE TO THE POINT OF SALE (POS)
•    Reception of Phone Calls; •    Incident opening; •    Classification of the problem; •    User guidance; •    Level 1 Incident Resolutions; •    Attendance 24 x 7.	•    Level 2 Incident Resolutions; •    Technical Support for Level 1; •    Scheduled visits to customers.	•    Level 2 Incident Resolutions; •    Technical Support for Level 2; •    Bugfixing; •    Application of environmental improvements; •    Development of new solutions; •    Customizations; •    Management of product roadmap.	•    Reception of Phone Calls; •    Incident opening; •    Classification of the problem; •    User guidance; •    Scheduled visits to customers; •    Initial Training for Use of POS.