Diferentials

•    Availability of information daily on the web;
•    Greater flexibility in the use of processed information and consultation, allowing the visualization of the sales made by distributors to networks;
•    Compatibility with customers internal systems;
•    Integration with other products such as electronic order;
•    Products available with standard bar code (EAN), making the integration with other available market audit services easier;
•    System compatible with all platforms used by customers;
•    High prestige and confidence of TIVIT in the pharmaceutical market;
•    Pre-defined SLA;
•    Transparency in relationships with customers relating to data;
•    Availability via cube of an extensive sales history for queries;
•    Disclosure of basic data that can feed enterprise BI systems..

Support

LEVEL 1 SUPPORT – SERVICE DESK	LEVEL 2 SUPPORT – BUSINESS SUPPORT	LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS
•    Reception of Phone Calls; •    Incident opening; •    Classification of the problem; •    User guidance; •    Level 1 Incident Resolutions; •    Attendance 24 x 7.	•    Level 2 Incident Resolutions; •    Technical Support for Level 1; •    Scheduled visits to customers.	•    Level 2 Incident Resolutions; •    Technical Support for Level 2; •    Bugfixing; •    Application of environmental improvements; •    Development of new solutions; •    Customizations; •    Management of product roadmap.