Home Características

Features

•    Network Management captures;
•    Transactions control;
•    Monitoring of the messages exchanged between store (POS or POS / EFT) and authorizing;
•    Automatic Rollback Operation;
•    Online tracking;
•    Data entry via magnetic stripe card and typing;
•    Stand-in;
•    Interface for monitoring, control and checking of transactions;
•    Statistical reports;
•    Payment of Invoice.



Support

LEVEL 1 SUPPORT – SERVICE DESK

 LEVEL 2 SUPPORT – BUSINESS SUPPORT LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS

SUPPORTE TO THE POINT OF SALE (POS)

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Level 1 Incident Resolutions;
•    Attendance 24 x 7.

•    Level 2 Incident Resolutions;
•    Technical Support for Level 1;
•    Scheduled visits to customers.

 

 •    Level 2 Incident Resolutions;
•    Technical Support for Level 2;
•    Bugfixing;
•    Application of environmental improvements;
•    Development of new solutions;
•    Customizations;
•    Management of product roadmap.

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Scheduled visits to customers;
•    Initial Training for Use of POS.