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- Business Process Management
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Work at TIVIT

Main Features

•   Reports with consistent information, released on D +2 (plus 2 day);
•   Support for creating online reports;
•   Detailing of information demand by point of sale (POS);
•   National Register of segmented points of sale, validated and updated daily;
•   Sales by distribution channel;
•   Reported transactions Classification;
•   Relocation of territories keeping the historic;
•   Security and confidentiality of information.

Support

LEVEL 1 SUPPORT – SERVICE DESK	LEVEL 2 SUPPORT – BUSINESS SUPPORT	LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS

• Reception of Phone Calls; • Incident opening; • Classification of the problem; • User guidance; • Level 1 Incident Resolutions; • Attendance 24 x 7.	• Level 2 Incident Resolutions; • Technical Support for Level 1; • Scheduled visits to customers.	• Level 2 Incident Resolutions; • Technical Support for Level 2; • Bugfixing; • Application of environmental improvements; • Development of new solutions; • Customizations; • Management of product roadmap.