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This web solution concentrates the reception, sorting and processing of payment orders between TIVIT clients and financial institutions (Banks), giving more flexibility to the operations.


Support

LEVEL 1 SUPPORT – SERVICE DESK LEVEL 2 SUPPORT – BUSINESS SUPPORT LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Level 1 Incident Resolutions;
•    Attendance 24 x 7.

•    Level 2 Incident Resolutions;
•    Technical Support for Level 1;
•    Scheduled visits to customers.

•    Level 2 Incident Resolutions;
•    Technical Support for Level 2;
•    Bugfixing;
•    Application of environmental improvements;
•    Development of new solutions;
•    Customizations;
•    Management of product roadmap.