PharmaDis

The PharmaDis TIVIT is a tool for analyzing market data in the pharmaceutical industry which adds value and creates faster and more accurate decision-making.

The focus is on demand administration that manages the sales force productivity, allowing the customer access information such as individual performance analysis for the allocation of sales targets, daily monitoring coverage of these goals and control for prizes payment.

Information is available daily, making the client run quickly recovery actions through new marketing strategies, providing an effective management of business partners (distributors, wholesalers and networks).




Support

LEVEL 1 SUPPORT – SERVICE DESK	LEVEL 2 SUPPORT – BUSINESS SUPPORT	LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS
•    Reception of Phone Calls; •    Incident opening; •    Classification of the problem; •    User guidance; •    Level 1 Incident Resolutions; •    Attendance 24 x 7.	•    Level 2 Incident Resolutions; •    Technical Support for Level 1; •    Scheduled visits to customers.	•    Level 2 Incident Resolutions; •    Technical Support for Level 2; •    Bugfixing; •    Application of environmental improvements; •    Development of new solutions; •    Customizations; •    Management of product roadmap.