Home Detalhes Técnicos

Technical Details

•    System developed internally with a specialized team;
•    Development in COBOL and COBOL-CICS;
•    Different production environments, homologation and development;
•    Information Processing in Mainframe;
•    Communication Retail - TIVIT by using RENPAC connections (X25 and X28) or TCP/IP;
•    Possibilities of communication with POS and POS / EFT;
•    Class 5 Data Center;
•    Technical staff prepared to meet customer needs in a reduced time.


Support

LEVEL 1 SUPPORT – SERVICE DESK

 LEVEL 2 SUPPORT – BUSINESS SUPPORT LEVEL 3 SUPPORT – TRANSACTIONAL SYSTEMS

SUPPORTE TO THE POINT OF SALE (POS)

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Level 1 Incident Resolutions;
•    Attendance 24 x 7.

•    Level 2 Incident Resolutions;
•    Technical Support for Level 1;
•    Scheduled visits to customers.

 

 •    Level 2 Incident Resolutions;
•    Technical Support for Level 2;
•    Bugfixing;
•    Application of environmental improvements;
•    Development of new solutions;
•    Customizations;
•    Management of product roadmap.

•    Reception of Phone Calls;
•    Incident opening;
•    Classification of the problem;
•    User guidance;
•    Scheduled visits to customers;
•    Initial Training for Use of POS.